Hello Beyond Travel – Booking Terms & Conditions

By making a booking with Hello Beyond Travel, you agree to the following Booking Terms & Conditions.

1. Booking Confirmation

All accommodation, travel packages, tours and concierge services are subject to availability and are only confirmed once the required payment has been received.

2. Payment Terms

  • A 50% deposit is required to confirm standard accommodation and package bookings unless otherwise stated.
  • The remaining balance must be received no later than 45 days before the scheduled arrival date.
  • Bookings made within 45 days of arrival require full payment at the time of booking.
  • 100% payment is required to confirm all tours, activities and concierge services unless otherwise stated.
  • Certain services, including flights, promotional rates, event tickets and selected third-party supplier products, may require full payment at the time of booking and may be non-refundable.
  • Quoted prices are subject to availability and may change until the booking has been confirmed and the required payment has been received.
  • All bank charges, payment gateway fees, intermediary bank charges and currency conversion costs are the responsibility of the guest. Hello Beyond Travel must receive the full invoiced amount.

3. Accommodation Cancellation Policy

More than 45 days before arrival

  • Your booking may be cancelled.
  • Deposits will be refunded less a fixed administration fee equivalent to USD 50 in the currency of payment, together with any applicable bank charges, payment gateway fees and currency conversion costs.

45 days or less before arrival

  • All payments received are non-refundable.

Failure to arrive on the scheduled check-in date without prior written notice will be treated as a cancellation and no refund will be payable.

No refunds will be provided for unused nights, unused services, early departures or voluntary changes after travel has commenced unless agreed by the relevant supplier.

4. Package Cancellation Policy

More than 45 days before travel

  • One complimentary date change may be requested within 12 months, subject to supplier availability and any applicable rate differences.
  • If you choose to cancel instead of rescheduling, 20% of the total package value will be retained as a planning and administration fee.
  • Any remaining funds paid will be refunded less applicable bank charges, payment gateway fees and currency conversion costs.

45 days or less before travel

  • All payments received are non-refundable.

5. Tours, Activities & Concierge Services

  • 100% payment is required to confirm all tours, activities and concierge bookings unless otherwise stated.
  • Once confirmed, these bookings are non-refundable.
  • Where possible, Hello Beyond Travel will assist with rescheduling, subject to supplier approval, availability and any applicable price differences or supplier amendment fees.

6. Supplier Terms

Many bookings include services provided by third-party suppliers, including accommodation providers, airlines, transport companies, activity operators and wellness providers.

Where a supplier has different payment, amendment or cancellation terms, those terms will apply to the relevant booking component.

7. Amendments

Requests to amend travel dates, guest numbers, accommodation or services are subject to availability and may incur additional charges or revised pricing.

8. Guest Responsibilities

Guests are responsible for ensuring they hold valid passports, visas, travel insurance, health documentation and any other documents required for travel.

Comprehensive travel insurance is strongly recommended.

9. Force Majeure

Hello Beyond Travel is not responsible for cancellations, delays or changes resulting from events beyond our reasonable control, including natural disasters, severe weather, government restrictions, transport disruptions, pandemics, civil unrest or supplier operational issues.

Where possible, we will work with our suppliers to obtain amendments, credits or refunds on your behalf; however, these remain subject to the relevant supplier’s policies.

10. Liability

To the fullest extent permitted by law, Hello Beyond Travel’s liability is limited to the value of the travel arrangements booked directly through us. We are not liable for indirect or consequential losses, missed connections, changes made by suppliers or circumstances beyond our reasonable control.

11. Governing Law

These Booking Terms & Conditions are governed by the laws of the Republic of Indonesia.

12. Contact

Hello Beyond Travel

Email: info@hellobeyondtravel.com

WhatsApp: +62 859-2476-7718

Payment of a deposit or full payment constitutes acceptance of these Booking Terms & Conditions.